What Our Clients Think Of Us

Our business is to provide competitive airport ground handling to airline customers throughout Australasia. As a ground handler, our largest cost is labour and the efficient management of that labour is a constant challenge.

Sometime ago Air New Zealand commenced working with MizziSoft to develop and implement an optimised and dynamic staff rostering system. The purpose was to provide us with a tool that would assist us in delivering competitive cost outcomes at all airports under our control.

The MizziSoft system has been fully operational at the four major locations in New Zealand and is now being rolled out in Australia. It now has a huge level of acceptance in New Zealand by staff.

MizziSoft's Workforce Management system is an integrated solution that enables us to address resourcing issues from the aspect of long-term planning for leave acquittal and management, understanding the impact of schedule changes up to the day before the day of operations. MizziSoft has the ability for management to build "what if" scenarios and with proper analysis has provided management with a tool to cost roster variation, anticipate the effect of schedule changes and plan more effectively.

Our software is also running at major Australian and European national carriers where MizziSoft helped them to become much more efficient and giving a better customer service.

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What Our Clients Think Of Us

The system is based on allocating tasks to cover the workload requirements of aircraft and non- aircraft requirements then identifying the employee with the necessary skills to perform the tasks. This process ensures we match the right employee to the task to ensure all customer service levels can be achieved. This "dynamic" form of rostering has meant excellent labour saving costs for the Airlines while meeting all service standards.

We also utilise additional modules within MizziSoft's suite of products to allow self service benefits to staff and Time and Attendance for costing purposes.

We have no hesitation in recommending Mizzisoft's Workforce Management system as an integrated solution.

Brendan Fitzgerald
Air New Zealand, Senior Vice President
Worldwide Airport Services

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Your Return Of Investment

Easy Roster - Call Center Functionality

For Call Centres call volumes can be loaded the based on 15 or 30 minute intervals. They can be loaded directly or via a spreadsheet. From these call volumes, using the Erlang C methodology, the most cost effective shifts can be generated dynamically or your call volumes can be matched to your work shift patterns to quickly highlight potential problems you might have such as shortage in staff at a particular time. The service provides extensive Coverage tools in relationship to Call Volumes, Available Staff and Needed Staff. Multiple Meal and Tea breaks are automatically balanced to areas where you have the least number of calls. Partial Leave is also applied on the 15 minute slots to tell you the real number of call agents available for that slot. Agents Training or Group Meetings can be applied in low call volume time slots.

Easy Roster - Events Scheduling

Scheduling employees to your Events could be a difficult task when done manually, especially when your employees are part timers or casuals. Once you put your Events in the system, the system can easily match your available staff to these events. If automatically scheduled, the system will try and allocate the least worked first, that way all the employees have balanced rosters. The Least Worked value is based on many parameters such as hours worked; sick leave; availabilities and their positive and negative diary entries. Your employees can indicate their availability or unavailability through the Employee Kiosk. Events can also have travel time included inside or outside the event shifts. Your vehicles and other equipment can also be allocated to the events and the system can keep track of equipment maintenance. Events can also be loaded easily through an Excel spreadsheet. Such industries using our service are health, security, telecommunications and general event organizations.

Easy Roster - Airport Ground Operations

The Easy Roster application allows the user to set up the requirements for each aircraft type, using a number of variable parameters it allows the user to cater for all potential variables. Then by importing the schedule (which represents the daily operational requirements) the system using the same parameters, is able to pinpoint aircraft and allocated the required number of resources. Identifying task time requirements, specific skills then building the tasks required to service each aircraft covering all the departments operation.

Then it becomes a simple process of identify the shift requirements, start /end time, duration and allocating tasks to shifts. The shift combination formulates the base roster. From this display the user can identify the best possible skill set combination.

Uploading a change of schedule, or playing with what if! Scenario's provides the management team and understanding of roster impacts. The Easy Roster system will provide good information to make good economical, viable decisions.

Matching employees to workload efficiently, reduces down time, minimise waste available work hours, is cost effective, improved productivity and customer service

Training staff in required skills, to suit the operation, ensures skill competency is maintained, increasing service delivery.

Easy Roster - Casinos

For Casino clients we have developed new innovative ways how to allocate their dealers and supervisors to the gaming floor. This is partly based on methodologies we use for our Airline and Call Centre clients. Only the most efficient shifts are created with minimal time wastage, especially for the relief dealers and relief supervisors. We minimize the breaks at the start and end of the shifts. All the dealing and supervising work including the relief work can be seen graphically against the shifts. In some cases we can also eliminate the concept of Relief Dealers and Supervisors by utilising dealers as dealers and swing dealers in the same shift. The same can be applied to supervisors eliminating a lot of wastage.

Easy Roster - Oracle HRMS Interfaces

Easy Roster spices up Oracle HRMS especially when it comes to doing the complex work schedules and leave management for shift employees working complex 24 hour shifts. It provides a strong integration with the Oracle Time & Labour, Self Service and Payroll modules. The Easy Roster browser based graphical drag and drop programs such as the Roster Manager, Leave Manager and Attendance Manager provides great assistance to building complex data for Oracle HR in an easy and intuitive way. The Easy Roster Employee Kiosk complements the Oracle Self Service in a simplified way by combining Oracle Human Resources Data with Complex Easy Roster Scheduling Data, empowering the employees with all the information they need thus leaving the schedulers in peace to build efficient and cost effecting employee schedules. Easy Roster can exclude the Oracle HR Routine employees and only focus on the Shift Employees. The whole Oracle HRMS organization can be synchronized with Easy Roster with just a click of a button. The ROI (Return on Investment) is usually within the first 12 months of the live date.

OUR ORACLE HRMS INTERFACES USING THE ORACLE APIS: • Syncronize employees and their skills from Oracle HR to Easy Roster. • Pass the actual leave (absences) from Easy Roster to Oracle HR. • Syncronize the leave (absences) balances from Oracle HR to Easy Roster. • Syncronize other tables such as the Overtime Reason Tables. • Import Employee Swipes from Oracle HR to Easy Roster. • Pass the Time and Attendance interpretation detailed Pay Codes to Oracle HR. • Syncing of other tables to Easy Roster from Oracle HRMS such as Overtime Reasons, Positions, Jobs and many other tables.

Easy Roster - Security

Easy Roster can be used by site security as tool to make sure only authorised people access the work place. It helps to ensure that an employee is authorised to come (rostered on that day). Easy Roster can photograph the employee as they clock on, these can be checked to make sure that the swipe card was not shared around, also preventing cheating in the Time and Attendance system. The Attendance screen shows the photos of the employees and their swipe photos.

Easy Roster - Real Time Costing and Time & Attendance

You can enter your own pay interpretation rules so you can get real time costing of the rosters. The same pay rules can be used to report or export the interpreted roster with the paycodes and duration which can be used for loading into your payroll system. With these interpreted paycodes your payroll master can save many hours from having to calculate such pay codes manually. The Attendance screen can also keep track of breaks so they are not abused.

Easy Roster - GPS Tracking for Employees and Vehicles

Easy Roster integrates with Google Maps. Through Easy Roster and Google Maps the user can keep track in real time of the rostered employees and vehicles. The objective is to make sure that the customer service is given as planned and promised with no delays. This is done by using GPS enabled smartphones such as Android and Apple iPhones which send real time GPS data to the Easy Roster server or your internal server. New tasks and messages can be sent in real time to the employees to give them new instructions. In Easy Roster, Locations, Customers and Events can all be marked on the map and in real time the manager can check if the employees and their vehicles are on target as scheduled and also to check their safety. The employees will feel more secure and safe that at all times their colleagues know the exact location where they are so if there is a security breach then the response is quick and precise. If falling behind schedule the clients can be informed with the delay thus offering more customer satisfaction. Such application can be used for security guards and airport ground operations where the Operations Centre can know in real time where all the employees and vehicles are thus directing them in real time for better efficiency and customer service. Time sheets are automatically created since the system will know at which location they are thus saving time in data entry and more accurate reports of where the time is being spent by the employees.

Easy Roster - Employee Web Kiosk

The Easy Roster Self Serve functionality provides enterprise level employee self service to the masses. Like Easy Roster the self service is secure and accessible through a variety of devices using a web browser. The self service allows authorized employees to submit their own days off, leave, availability and bid for shifts. Shift bids can be prioritised by seniority and/or on a first-come-first served basis. Approvals can be set for authorization by management.

The published roster is made available to staff through the self serve. Individual rosters can then be downloaded and imported into calendaring software such as Google Calendar, Microsoft Outlook, and Mozilla Sunbird. Mobile phone and PDA calendars supporting the ics calendar file format can also display roster information. Calendars can also allow employees to submit requests into Easy Roster saving time.

Easy Roster - Increased Productivity

Effective and efficient rostering or resource management within any business environment can be very time consuming and complicated, if not managed efficiently can be very costly to the bottom line. Wages are one of the biggest controllable expenses in your company. You can either do the same work with fewer employees or you can increase your productivity or customer services with the same amount of people you have.

To make a productive roster for your employees you need to know :-
* What is the real cost of your employee schedule? * How do I quantify the real work? * What is the percentage ratio between the real work and scheduled work? * How many resources do I need to provide customer service at any particular time within the daily operation? * What employee skill sets do I need to give a good service and perform other important functions? * When do I need to allocate the employees to the task? * If a task is not important shall I use overtime to cover it or just drop it? * What is the impact on your rostered resources when there is a schedule change? * Paying for skills and training that is not needed - or are not used effectively? * Paying for shifts which are not fully utilised? * How do I manage rosters in a dynamic environment, since not every day is the same? * How much time is spent setting up new rosters for seasonal changes and holiday periods? * Do you currently measure the effectiveness of your rosters?

The MizziSoft Easy Roster system can help you understand and resolve all these questions within minutes.

Easy Roster - Benefits

• One of the most Advanced ONLINE Workforce Scheduling service yet still simple to use and very intuitive.
• Generate your employees schedule in minutes.
• Web-based. Easy, secure access from any internet browser, i-phone, i-pad and many smartphones.
• Handles, Employee, Leave, Diaries, Multiple Positions and Skills, Bids, Availabilities, Shift Rules, Work Patterns,
  Movements (such as Aircraft, Trains and buses).
• Workforce Planner. Allows experimentation with different scenarios to more efficiently cover the work to be done.
• Integrated Time and Attendance System.
• Integrates very easy with USB Time Clocks, IP internet Swipe Clocks and Bundy Clocks.
• Real time warnings when key employees are late and tasks cannot be performed.
• Full online documentation.
• Dynamic Task and Shift generation for modelling and to generate an efficient employee roster based on the
  organisation's work rules. Tasks are automatically allocated to employees and their shifts.
• Comprehensive work rules parameters that are used in the dynamic tasks and shifts generation and allocation.
• Track tasks by customer, position, skill, location and work stream.
• Efficiency Reports to telling you how much of the shifts times are being used.

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Easy Roster - Benefits

• Record, maintain and report attendance data, including planned future leave.
• Interpret and maintain Employee payroll data and Monitor Employee Costs with accurate Real Time employee costings.
• Use GPS for real time tracking of Employee movements.
• Interface with HR, payroll and Time recording systems.
• Produce many reports from the inbuilt report library. Past data is available at your finger tips.
• Track the Employees tasks in real time.
• Online Employee Self Serve Kiosk allowing employees to view their published rosters, enter leave, holidays, shift bids and availabilities.
• Integration available with Google Calendar, Outlook Calendar and supported smart phones and PDAs.
• Efficient Meal Break and Tea breaks allocation reducing wasted time.
• Call Center Erlang C to calculate best load for a specific job.
• Dynamic and Fixed Working Patterns. The system can automatically generate diverse rosters, for example a winter and summer schedule.
• Drag and Drop functionality within the browser of your choice to quickly rearrange schedules where required.
• Customer Invoicing for work performed.

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